GTBank Thanks Customers for Patience and Trust During Upgrade

Guaranty Trust Bank Limited (GTBank) today issued a comprehensive statement addressing recent challenges encountered during the implementation of its new core banking system, acknowledging the service disruptions experienced by its valued customers.

The bank’s leadership recognized the significant impact of the system transition, offering a sincere apology for transaction processing delays and service interruptions. The implementation of the new Finacle Suite of Core Banking Application Systems, while strategically important for the bank’s technological advancement, resulted in temporary operational challenges.

“Your trust is the foundation on which we stand, and your patience and support during this recent transition to a new core Banking System, has been nothing short of extraordinary.

“When we began the process of implementing the new Finacle Suite of Core Banking Application Systems, our goals were clear: to remain agile as we grow, adaptable, and most importantly, to improve your service experience. Yet, we must humbly acknowledge the challenges along the way. The process, though necessary, brought with it delays in transaction processing and interruptions to what should be seamless service and we sincerely apologize for this.

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“We recognize how deeply this period of service disruptions affected your personal activities and business operations and we thank you for standing with us through it all, offering grace in times of frustration. Thank you for believing in us and allowing us the privilege of continuing to serve you. We are grateful beyond measure.

“As we move on to our custom of seamless service experiences, we would like to assure you of our commitment to the goals we set at the start of implementing this change and that every effort we make hereon will be driven by a single purpose; to uphold the highest standards of service experience you expect and ensure that our relationship with you thrives far into the future”.

Thank you for choosing Guaranty Trust Bank Limited.